Gilly Downes has been working with clients and customers for over 30 years.

Gilly has held many different leadership roles across many different parts of the behemoth of department stores.

Gilly has solved problems for small family businesses with less than 5 employees and has worked her magic in larger family business that are established for over 125 years. No organisation phases her.

Gillian firmly believes that organisational change is all about individual change.

I've worked in companies that have lived through significant changes; I've worked with some great leaders who mentored me to work through the challenges, and I've managed some very successful business change initiatives.